Refund policy

 

Refund Policy

Thank you for shopping at Freezochino Australia!

If for any reason you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. The following terms apply to any products purchased from us within Australia.

Your Order Cancellation Rights

You are entitled to cancel your order within 7 days of receiving the goods if you are not satisfied. The cancellation period will expire after 7 days from the date you received the goods.

To exercise your right of cancellation, you must inform us of your decision with a clear statement. You can contact us by:

We will reimburse you no later than 14 days from the day we receive the returned goods. The refund will be processed using the same payment method you used for the original order. No fees will be charged for the reimbursement.

Conditions for Returns

Please ensure the following conditions are met for a return to be accepted:

  • The goods were purchased in the last 7 days.
  • The goods are unopened, unused, and in original packaging.

Exceptions:

  • Goods that have been consumed (fully or partially).
  • Items that are inseparably mixed with other goods after delivery.

We reserve the right to refuse returns of any merchandise that does not meet the above conditions.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. Please return them to the following address:

Returns Address:
28 Port Jackson Boulevard, Clear Island Waters, QLD, 4226, AU

We recommend using a trackable and insured shipping service. We cannot be held responsible for goods damaged or lost in return shipment. A refund will only be issued upon receipt of the returned goods or valid proof of return delivery.

Contact Us

If you have any questions about our Refund Policy, you can contact us at:

  • Email: info@drinkfreezo.com.au
  • Phone: 0483 872 440
  • Address: 28 Port Jackson Boulevard, Clear Island Waters, QLD, 4226, AU